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FAQs

GENERAL QUESTIONS

Do you have Bobatein samples?

We sell sample packs that are great for trying out our different flavors. They come in small packets which are perfect for taking with you on-the-go. You can try before you buy to make sure you like the flavor before committing to a larger size. Our sample packs are available in our shop.

We currently do not have mango & honeydew samples in our shop, but you can email us at infobobatein@gmail.com and we can work something out for you.

I'm lactose-intolerant, can I use your protein?

Our type of protein (New Zealand Whey Concentrate) has very little lactose or contains only 1% lactose. We also add a non-dairy creamer, which means people who can’t eat lactose can still have our protein. But, we suggest you don’t eat more than 1 or 2 servings.

How much protein can I consume in a day?

It's important to eat enough protein if you want to gain and/or maintain muscle. Most studies suggest that 0.7–1 gram per pound (1.6–2.2 grams per kg) of lean mass are sufficient. It may be tough to take in that much protein a day so it is good to take a variety of proteins such as protein rich foods, nuts, & Bobatein protein shakes.

How should I store my Bobatein Protein powder?

Store Bobatein in a cool, dry environment, and make sure to keep the bag sealed. 

What makes Bobatein different than other boba protein companies?

We want to give you the healthiest boba options possible. We only use real ingredients and natural sweeteners like stevia. Our protein comes from cows in New Zealand that eat grass and don’t take antibiotics. The CEO tests every batch to make sure it tastes right. This is important to us because we want you to have the best protein possible and trust us.

PRODUCT QUESTIONS

What kind of whey protein do you use?

We use a grass-fed premium New Zealand Whey concentrate/isolate blend, mainly whey concentrate.

What kind of ingredients do you use?

We use real ingredients at Bobatein. Our tea leaves come from the mountains of Taiwan and we use traditional Taiwanese black tea, premium Japanese Matcha tea powder, organic taro root extract, real dried mango & real dried honeydew. This makes Bobatein products taste authentic and wholesome!

How much caffeine is in Bobatein?

Bobatein Creamy Mango & Honeydew Melon contains less than < 5mg of caffeine per serving. Taro Milk Tea, Matcha Milk Tea, & Black Milk Tea contain less than < 10mg of caffeine per serving.

What kind of sweetener do you use?

We use a natural sweetener called Stevia leaf extract. It is considered a healthier alternative to the regular sugar. Zero calories & may not spike the blood sugar levels.

Are your products made in Canada?

Yes, our products are made in Canada! We import the finest black tea leaves and extracts from Taiwan and green tea from Japan. Our whey protein concentrate is imported from New Zealand.

After receiving all the raw materials, Bobatein products are manufactured in our Canadian facility!

Does Bobatein Protein come with tapioca pearls?

No, our protein is protein powder and it does not come with tapioca. However, you can add your own if you'd like.

 

SHIPPING & RETURNS

Where is the local pickup?

Forge Performance Institute

1020 Brevik Pl 4 #5, Mississauga, ON L4W 4N7

Local pickup time/date can be arranged after your order.

Where do you ship to?

Currently, we only ship within North America. Canada and USA. However, if you want to order from Bobatein you can send us an email and get a quote if it is outside of North America.

How long does it take to ship?

Depending on your location, if you're ordering within the GTA area it can range from same day delivery or 2 to 5 business days if it is out of province.

Can I return my product?

Customer satisfaction is our top priority. If you’re unsatisfied with your order, we’ll help you with our hassle-free return policy. Click the link return policy for details or email us at infobobatein@gmail.com. Our team is always ready to assist you.

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